PontLook: GCC Corporate Training Matchmaking Platform

1. Overview & Data Controller

Welcome to PontLook ("we," "our," or "us"). PontLook is a B2B corporate training matchmaking platform operating under Firstnestcare, LLC. We are committed to safeguarding the privacy of our website visitors, clients, training providers, and corporate partners.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at pontlook.com, interact with our platform services, purchase products, or communicate with us.

2. Information Collection

We collect information that you voluntarily provide to us as well as data automatically generated during your visits:

Personal & Business Information: Name, professional title, business email address, phone number, company name, corporate address, industry category, and training requirements submitted via inquiry forms or account setups.
Financial & Transaction Data: Payment details, credit card or PayPal billing information, invoice history, and order details processed through our secure payment channels.
Technical & Usage Data: Internet Protocol (IP) address, browser type, device specifications, operating system, referrer URLs, page view durations, and interaction metrics.

3. How We Use Your Information

We utilize the collected information for legitimate business purposes, including:

Facilitating B2B matchmaking between verified GCC corporate buyers and corporate training providers.
Processing orders, invoicing, and managing customer account records.
Responding to inquiries, customer support requests, and scheduling discovery calls.
Optimizing website functionality, service performance, and user experience.
Sending administrative notifications, service updates, and relevant marketing communications (where permitted).
Ensuring security, detecting fraud, and complying with legal obligations.

4. Third-Party Disclosures & Service Partners

We do not sell, rent, or trade your personal information to third parties. We share data only with trusted partners and service providers necessary to operate our services:

Fourthwall: We partner with Fourthwall for e-commerce store operations, merchandise fulfillment, and transaction processing. When purchasing merchandise or custom items through our store, your order and payment information is securely processed in accordance with Fourthwall's privacy and security standards.
Google Analytics: We use Google Analytics to analyze web traffic, visitor behavior, and site performance. Google Analytics collects anonymized interaction data via cookies to assist us in improving our platform.
Service Providers: Hosting providers, CRM platform providers, email service vendors, and payment processors who operate under strict confidentiality and data protection obligations.
Legal Compliance: We may disclose information if required by law, subpoena, court order, or to protect the rights, safety, and property of Firstnestcare, LLC / PontLook and our users.

5. Cookies & Tracking Technologies

PontLook uses cookies, web beacons, and similar tracking technologies to enhance user navigation, measure campaign effectiveness, and deliver personalized content.

Types of cookies we use include:

Essential Cookies: Necessary for core site functionality and secure authentication.
Analytical Cookies: Managed via Google Analytics to track aggregate usage and traffic patterns.
Preference Cookies: Used to remember user settings such as language preferences.

You can control or disable cookies through your browser settings. However, disabling essential cookies may impact certain platform features.

6. User Rights (California & EEA Residents)

Depending on your jurisdiction, you possess specific rights regarding your personal data:

California Residents (CCPA / CPRA)

Right to know what personal data is collected, disclosed, or sold.
Right to request deletion of your personal information.
Right to correct inaccurate personal data.
Right to opt-out of the sale or sharing of personal data (PontLook does not sell user data).
Right to non-discrimination for exercising CCPA rights.

European Economic Area (EEA) Residents (GDPR)

Right of access to your personal data held by us.
Right to rectification of incomplete or inaccurate data.
Right to erasure ("Right to be forgotten").
Right to restrict or object to data processing.
Right to data portability in a structured, standard format.
Right to withdraw consent at any time without affecting lawful processing prior to withdrawal.

7. Data Retention & Security

We implement reasonable technical, organizational, and administrative security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy legal, accounting, or regulatory requirements.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Firstnestcare, LLC d/b/a PontLook

31 Continental Dr, Newark, Delaware 19713, US

Email: contact@pontlook.com